Privacy Policy

1. About this policy

Phantom8 (‘we’, ‘us’ or ‘our’) publishes information about shipping freight to Papua New Guinea at phantom8.studio. This policy applies to personal information we collect through the website and when you contact us.

We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we collect

Depending on how you use the website, we may collect:

• contact details you give us, such as your name, email address and company name;
• the content of messages, corrections or enquiries you send us;
• shipment details you provide if you ask us to connect you with a freight provider, such as origin, destination, cargo type and timing;
• technical information collected automatically, such as your IP address, browser and device type, the pages you view and the website that referred you.

We don’t ask for sensitive information, such as health information or information about your racial or ethnic origin. Please don’t include it in messages to us.

3. How we collect it

We collect personal information directly from you when you complete a form, email us or contact us through social media. Technical information is collected automatically through cookies, analytics tools and our hosting provider’s server logs.

We don’t buy personal information or contact lists from third parties.

4. How we use your information

We use personal information to:

• respond to your enquiries, corrections and feedback;
• operate, maintain and secure the website;
• understand which content is useful and improve our guides;
• pass your details to a freight provider when you ask us to;
• comply with our legal obligations.

We don’t use personal information for unrelated purposes unless you consent or the law permits it. We don’t sell personal information.

5. Cookies and analytics

Cookies are small files stored on your device that help a website work and remember your preferences. We use cookies that the website needs to function, and we may use analytics services, such as Google Analytics, to understand how visitors use the site. Analytics information is generally reported in aggregate and isn’t used to identify you personally.

You can block or delete cookies through your browser settings. Some parts of the website may not work properly if you do.

6. Who we share it with

We may share personal information with:

• service providers who help us run the website, such as our hosting, email, form-handling and analytics providers;
• freight forwarders, customs agents or other logistics providers, but only when you ask us to connect you with them;
• professional advisers, such as lawyers or accountants, where reasonably necessary;
• government agencies or law enforcement bodies, where required or authorised by law.

7. Overseas disclosure

Some of our service providers store or process data outside Australia, including in the United States, Europe and Asia. Freight providers you ask us to contact may be based in Papua New Guinea, Australia, Indonesia or elsewhere.

Where we disclose personal information overseas, we take reasonable steps to ensure it’s handled in a way that’s consistent with the Australian Privacy Principles.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include using reputable service providers and limiting access to people who need it.

No method of sending or storing information online is completely secure, so we can’t guarantee the security of information you send us.

9. How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it’s no longer needed, we take reasonable steps to delete or de-identify it.

10. Accessing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it, through our contact page. We may need to verify your identity before acting on a request.

We’ll generally respond within 30 days. If we refuse a request, we’ll explain why, unless it would be unreasonable to do so.

11. Complaints

If you think we’ve mishandled your personal information, please contact us first so we have a chance to resolve it. We aim to respond within 30 days.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Links to other websites

Our guides link to government agencies, ports, service providers and other websites. We’re not responsible for their privacy practices, so we recommend reading their privacy policies before giving them personal information.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated.

14. Contact us

For questions about this policy or your personal information, please get in touch through our contact page.